We are seeking a dedicated Customer Success Manager to join our Security Operations Center team. The ideal candidate will be responsible for ensuring client satisfaction, retention, and successful implementation of our security solutions. This role involves building strong client relationships, understanding their needs, and collaborating with internal teams to deliver exceptional service.

Responsibilities:

- Act as the primary point of contact for SOC clients, fostering positive relationships and addressing their inquiries, concerns, and requests promptly.

- Understand client goals, requirements, and challenges to provide tailored solutions and ensure the effective implementation and utilization of our security services.

- Collaborate cross-functionally with sales, technical, and support teams to advocate for client needs and drive resolution of issues or enhancements.

- Conduct regular check-ins, reviews, and performance assessments with clients to identify opportunities for upselling, renewals, or additional services.

- Provide guidance, training, and support to clients on the use of security tools and best practices to maximize their effectiveness.

- Monitor client satisfaction, gather feedback, and implement strategies to improve overall customer experience and retention.

- Track and report key account metrics, usage patterns, and client feedback to internal stakeholders.

Requirements:

- Bachelor’s degree in computer science, Information Technology, Business Administration, or related field.

- Proven experience (6-8 years) in a customer-facing role, preferably in a cybersecurity or SOC environment.

- In-depth knowledge of security operations, incident response, threat intelligence, and related technologies.

- Strong communication, interpersonal, and negotiation skills to effectively interact with diverse stakeholders.

- Ability to analyze data, understand technical concepts, and translate complex information for non-technical audiences.

- Demonstrated ability to manage multiple clients and projects simultaneously while maintaining attention to detail.

- Proficiency in CRM software, project management tools, and Microsoft Office Suite.

- Relevant certifications (e.g., Certified Customer Success Manager, CompTIA Security+, etc.) would be advantageous.

Benefits:

- Competitive salary package

- Opportunity to work with cutting-edge security technologies

- Professional development and training opportunities

- Collaborative and inclusive work environment