Department:

~Customer Success

Role& Responsibilities:

~L2 Engineer well experienced with Server security/ Data canter and Endpoint (AV) security

~At least 1 years’ experience with Implementation and L2 support for Trend Micro products - Apex one, Deep Security , Email Security , Web security, EDR / XDR

~Ability to work with our core team and conduct Demos and travel onsite POC - Proof of value for Trend Micro Products 

~Experience with Support critical security infrastructure, handling escalation

~Handle Incidents and malware outbreaks and work with our IR team 

~Reasonable communication and documentation skills - self driven with a sense of responsibility and initiative

~Reporting - Ensure appropriate and timely reporting to all stakeholders for any activity - PoC . Implementation undertaken

~Prepare and submit Daily, Weekly and Monthly reports

~Constant learning - with Ability to keep oneself constantly updated with products and technologies