Report an IncidentTalk to Sales
Top five challenges faced by Security Operations Center

Revealing the 5 Key Challenges of Security Operations Centers

May 14, 2024

Security Operations Centers (SOCs) are the bulwark against the onslaught of security breaches. The latest data reveals that cyber threats have seen a 15% uptick in just the past year, highlighting the urgent need for effective solutions to tackle these attacks. This article dives into the five most acute challenges SOCs face. Each challenge is explored with deep insight, reflecting on how they collectively impact the SOC's ability to maintain an effective defense.

What Are the Five Principal Challenges Faced in Security Operations Centers Today?

List of 5 key challenges faced by SOCs contemporarily

The five principal challenges facing security operations centers are the cybersecurity skills gap resulting in recruitment challenges, alert fatigue, Advanced Persistent Threats (APTs), big data management, and SOC Automation and Orchestration challenges.

  1. Cybersecurity Skills Shortage

One of the most formidable challenges confronting Security Operations Centers (SOCs) today is the shortage of cybersecurity experts. According to the 2023 ISC2 Cybersecurity Workforce Study, which polled more than 14,000 cybersecurity professionals, there are notable workforce shortages in various regions. Specifically, North America had a shortage of 522,000 cybersecurity professionals, highlighting the urgent need for qualified cybersecurity experts. This pervasive dilemma extends beyond mere recruiting challenges due to scarcity of adept security professionals. As cyber threats escalate in complexity, the demand for qualified professionals perennially outstrips the supply creating a skills gap. This imbalance leaves SOCs grappling with not only the crucial tasks of threat detection and incident response but also the necessity of sustaining an adequate staff level.

The lack of skilled staff compels SOCs to often falter in executing proactive security strategies such as integrating threat intelligence, managing vulnerabilities, and implementing security information and event management (SIEM). This gap exacerbates existing challenges within the SOC, including alert fatigue, where a limited number of analysts are overwhelmed by an increasing volume of security alerts, many misleading as false positives.

Initiatives are underway to enhance cybersecurity training and awareness, invest in automation and orchestration to alleviate human resource deficits, and utilize advanced analytics and machine learning tools to augment efficiency and effectiveness. Despite these measures, the skills shortage continues as a significant impediment, highlighting the need for innovative solutions to cultivate and preserve a proficient security team adept at navigating the complex landscape of modern cybersecurity threats.

  1. Alert Fatigue

Alert fatigue is one of the most everyday challenges faced by Security Operations Centers (SOCs), detrimentally affecting the difference cybersecurity measures make within organizations. As SOC teams deal with modern cyber threats, the inundation of security alerts—many of which turn out to be false positives—places increasing strain on analysts. This overwhelming high false positive rate dilutes the attention given to genuine threats, contributing to a higher incidence of overlooked or mismanaged critical alerts and complete oversight of an advanced persistent threat (APT), compromising the security posture of the organization.

To address this issue, SOCs are turning to automation and orchestration tools, enhancing their security information and event management (SIEM) systems, and integrating threat intelligence more effectively. These steps are vital for reducing notification fatigue, analyst burnout and improving the overall accuracy and timeliness of threat detection and response within the security operations center.

Table on Alert fatigue highlighting cause, effect and neutralization strategies

  1. Advanced Persistent Threats (APTs)

Security Operations Centers (SOCs) face significant challenges, with Advanced Persistent Threats (APTs) being the best example by evading all standard defenses. APTs require constant adaptation by SOCs in order for sensitive information to remain protected.

The main obstacles SOCs face when dealing with APTs include swift incident response, managing alert fatigue, and integrating threat intelligence. SOCs must efficiently triage a high volume of security alerts, many false positives, to pinpoint real threats and coordinate timely responses. This process is necessary to avoid lapses that can compromise security.

Tracing the source of a cyberattack can be daunting and is another aspect of why dealing with APTs can be incredibly difficult. However, it can aid in understanding the attack vectors and methods used and strengthen the security measures against potential future attacks. Through the identification of an APT's source, SOCs can customize defensive strategies more accurately and impede the attackers' capabilities, improving organizational resilience.

Additionally, the integration of comprehensive threat intelligence provides SOCs with the necessary insights to anticipate and pre-empt sophisticated threats. Implementing security information and event management (SIEM) systems and embracing automation enhance a SOC's detection and response capabilities, defending against the complex tactics of modern cybercriminals and persistent attackers.

  1. Big data

The challenge of managing big data can be explained by the six Vs: volume, velocity, variety, veracity, value, and variability. These six Vs profoundly shape the operational capacity and effectiveness of SOCs.

  1. The sheer volume of data that SOCs need to filter through and detect real threats amidst a deluge of information (large-scale data) is overwhelming.
  2. The massive data sets also stream in at unprecedented velocities, necessitating rapid processing and decision-making to be up to speed with cyber threats.
  3. Data arrives in a variety (disparate formats), making uniform analysis a strenuous task.
  4. Judging the veracity or trustworthiness of the data is a pressing concern, as errors could mean misguided threat responses.
  5. Value extraction includes distilling actionable insights from extensive and underutilized data reserves by SOCs.
  6. Variability in the flow of data can throw established security protocols into complete disarray and make flexible and adaptive strategies a requirement.

SOCs must evolve continuously to utilize these data characteristics effectively. Guidelines on data security by the National Institute of Standards and Technology (NIST) can assist SOCs in managing data processing challenges, ensuring that high-volume analytics are performed securely and efficiently.

  1. SOC Automation and Orchestration

Technology is essential in facilitating efficient operations, yet its implementation can often mean significant complexity. Security process automation aims to streamline the voluminous and repetitive tasks in security monitoring, decreasing the time to detect and respond to threats. Orchestration, meanwhile, seeks to synchronize various security tools and processes, ensuring they work in tandem to neutralize threats effectively.

System integration complexities often stem from existing systems resisting seamless synchronization with new, sophisticated tools. Additionally, the reliance on automated security solutions can inadvertently lead to an increase in false positives, burdening SOC analysts with alerts that detract from real threats such as covert cyber operations and espionage, thus compounding the issue of alert fatigue.

While the challenges facing SOCs are formidable, they are not insurmountable. By implementing a combination of proactive strategies, such as investing in cybersecurity training, leveraging automation tools, and staying abreast of the latest threat intelligence, organizations can bolster their defenses and ensure a more secure digital future.

Siddhartha Shree Kaushik
Siddhartha Shree Kaushik is a Senior Cyber Security Expert at Eventus with extensive technical expertise across a spectrum of domains including penetration testing, red teaming, digital forensics, defensible security architecture, and Red-Blue team exercises within modern enterprise infrastructure.
Report an Incident
Report an Incident - Blog
free consultation
Our team of expert is available 24x7 to help any organization experiencing an active breach.

More Topics

crossmenuchevron-down
linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram